Our Vetnique® Gives program is our way to give back to the animals that we love. With your support, we can make an impact in the lives of animals. Join us in our cause. For every dollar that you donate, we will match your donation. Together we can make a difference to help improve and save the lives of animals throughout the world. We are proud to sponsor the ASPCA, PAWS Chicago, The Humane Society, World Wildlife Foundation, the Morris Animal Foundation, and the Christian Veterinary Mission. Learn more about each charity by clicking on the links below. Select your favorite charity or charities and donate in any dollar amount you choose. Thank you for your support.
- ASPCA - Fighting animal cruelty
- PAWS Chicago - A national model in no-kill animal shelters
- World Wildlife Foundation - Global conservation of animals & endangered species
- The Humane Society of the United States - The leading voice for animals for over 50 years
- Morris Animal Foundation - Funding research to protect, treat, and cure animals
- Christian Veterinary Mission - Equips and encourages veterinary professionals and students to change lives and communities by improving the care of livestock and other animals
If you have any questions or suggestions for our Vetnique® Gives program please email us at vetniquegives@vetnique.com.
No Questions Asked!
We are so confident that you will be pleased with the results of using our products for your pet that we offer a 3-month hassle-free guarantee. If for any reason you are not fully satisfied with the results of Glandex, Furbliss or Profivex you may return it back to us within 3-months for a full refund of the purchase price of the product, no questions asked!
We strive to be a different kind of company where we stand behind our word and our commitment to be better. We promise to deliver only the highest quality pet supplements and to help improve the health and well-being of your pet. Unlike most companies that make it difficult to contact them, we offer many easy ways to get in touch! You can contact us at any time at 1-800-643-7558, chat using our online feature, or send us an email at support@vetnique.com.
Thank you for being a loyal customer and for allowing us to be involved in the wellness of your pet!
Our Commitment
- 100% satisfaction guarantee on all of our products
- The highest quality supplements using only human-grade premium ingredients
- Made in the USA at an FDA certified facility
- Friendly and personalized customer support
Unauthorized Resellers
Vetnique Labs® stands by its products unconditionally when they are purchased at an authorized seller. However, our 100% Satisfaction Guarantee does not apply to products purchased from unauthorized resellers, including, but not limited to, those listed. If you have any questions or concerns you can always contact us before your purchase.
SHIPPING POLICIES
Free shipping on all retail orders of $30.00 or more and $175 or more for wholesale orders!
We offer many shipping options to best suit your needs. All orders placed will be processed within 24-48 hours pending credit card approval during normal business hours Monday - Friday from 8:00 am to 5:00 pm Central time. Orders placed outside of our normal business hours or on weekends and holidays will be processed on the following business day. Once your order has been processed and your payment has been received your order will be shipped via the delivery method that you selected. Shipping charges and fees are based on weight, location, and type of delivery service. Once your order is fulfilled and shipped we will send you a confirmation email with the shipping and tracking information.
Example Shipping Options & Delivery Times (within the United States):
USPS Standard Ground Shipping: 3-7 business days
FedEx Home Delivery/Ground: 3-5 business days
FedEx 2 Day: 2 business days
FedEx Standard Overnight: 1 business day
International Orders: Delivery Times May Vary
REFUND/RETURN POLICY
We offer a Ninety (90) Day 100% Satisfaction Guarantee on all Vetnique Pet Products
We offer a 100% Satisfaction Guarantee on all of our products. If for any reason you are not satisfied with your purchase you may return it for a full refund within 90 days of purchase. The original sales receipt must accompany returns as well as the reason for returning the item. Please email returns@vetnique.com in order to initiate your return. We will provide you with detailed instructions as to how to proceed with returning your item including a return authorization number. Items may not be returned without prior approval or without a return authorization number.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Refunds are contingent upon inspection of item(s) once we receive it and do not include shipping fees. Again you must contact us within 90 days if you intend to return any item back to us. Items returned to us after 90 days and without contacting us will not be refunded.
*To initiate a return please contact us at returns@vetnique.com or call 1-800-643-7558.
All returns should be addressed to:
Vetnique Labs
Returns Department
1864 High Grove Ln. #112
Naperville, IL 60540 USA
1-800-643-7558
We will sit and stay until all your questions are answered!
Your feedback is important to us and we aim to please. Please call us with any questions or to place your order by phone. One of our dedicated, pet loving team members is standing by to assist you in any way.
Our customer service hours are Monday through Friday from 8:00 am - 5:00 pm Central Standard time (please note we are closed on all major holidays).
If you need to check on the status of your order please log-in to your account to access information. Please feel free to also contact us via our online chat feature (when available) or email us directly using the contact form located below.
Customer Support Center:
Vetnique Labs LLC
1864 High Grove Ln. #112
Naperville, IL 60540 USA
tel 800-643-7558
fax 888-563-4928